Nordvex Cloud
A cloud infrastructure console designed so that engineers and non-technical stakeholders can read the same screen without translation.
Key result
42%
fewer support tickets after launch
Client
Nordvex Cloud
Location
International
Completed
January 2025
Services delivered
6
Project overview.
What we delivered
- UX Research
- Interface Design
- Web Application Development
- Design System
- Accessibility
- Technical Documentation
Nordvex managed infrastructure for distributed engineering teams, but their console spoke only to specialists. Every account review turned into a screen-share where someone had to explain what the numbers meant. We designed a light, calm console that surfaces health, usage, and spend in plain language, with the deep technical controls one layer down for the people who need them.
Project requirements
- Discovery with engineers and account owners
- Two-tier information architecture
- Light interface with strong status semantics
- Component library and documentation
- Accessible contrast and keyboard navigation
- Companion mobile view for on-call checks
- Progressive rollout without downtime
Solution & result
Stakeholders now read the console without a translator, and support volume dropped by about 42% in the quarter following launch. The documented component library became the reference for every new Nordvex module.
The work, in detail.
