Portline Logistics
A shipment tracking portal that replaced a daily inbox of status requests with a link customers can check themselves.
Key result
70%
drop in status-request emails
Client
Portline Logistics
Location
International
Completed
April 2025
Services delivered
6
Project overview.
What we delivered
- UX Design
- Customer Portal Development
- API Integration
- Real-time Tracking
- CMS Integration
- SEO
Portline's operations team spent hours a day answering one question: where is my shipment. The data existed across their transport management system, but customers had no way to see it. We built a public-facing portal that pulls live milestones through their API and presents them as a timeline anyone can read, plus a corporate site that explains the service behind it.
Project requirements
- Corporate website and service pages
- Customer tracking portal
- Integration with the transport management API
- Real-time milestone timeline
- Document and invoice access
- Mobile-first interface for field use
- Role-based access for key accounts
Solution & result
Status-request emails fell by roughly 70% within the first quarter, freeing the operations desk for exceptions that genuinely need a human. Key accounts now log in daily, and the portal has become part of Portline's commercial pitch.
The work, in detail.
